Since migrating from a PBX to RingCentral, McMillan and his colleagues have found several of the features useful. Call forwarding and the RingCentral mobile app have allowed employees to get away from their desk phones. HMEP’s previous system made it difficult to setup call forwarding, deterring employees from using the features. Another feature McMillan and his employees enjoy using is faxing. Prior to RingCentral, HMEP did not have any form of an electronic faxing method.
McMillan has also found RingCentral’s features helpful. He can manage the office phone system remotely using the mobile app, and has even used the training he received from RingCentral to host training sessions with his own colleagues. Adding a new employee to the system no longer takes hours, it can now be done quickly and easily since the help from outside technicians in longer needed. “As a system administrator, I think RingCentral is awesome,” McMillan says, “Everyone can manage their phones independently, providing time and cost savings. I look forward to everything RingCentral has to offer in the future.”