“Oakland Promise signed up with RingCentral for reliable and mobile phone service,” Powell explains. “But we realized there’s a lot more to the solution than we knew we were getting, and we’re just now starting to see how RingCentral can benefit our organization.”
“For example, we loved that we were able to set up our own customized automated greetings so callers could easily get themselves connected to the right program or the right person. But we realize only later that RingCentral will also record those auto-greetings for us in multiple languages. That’s huge for us because we have a lot of families here in the Bay Area who speak other languages, such as Spanish and Chinese. Being able to greet those families with a phone greeting in their language is going to create a much better experience.”
“We’re also excited about RingCentral Meetings, which is also integrated into our plan,” says Williams. “We’ve always hosted our financial coaching workshops on site. Many of our families have to take public transportation—sometimes several different bus lines—to get to those workshops. With Meetings, we could start making some of these events online webinars, saving both these families and our own organization time and money. In fact, because we can record these webinars, we can then make them available online to even more families.”
“We’re very pleased with how RingCentral is already helping Oakland Promise’s operations, and we’re looking forward to rolling out even more of these useful communications services across our organization.”